Shipping policy

ORDER PROCESSING
Orders are typically processed within 1–3 business days.
You’ll receive a confirmation email once your order has been dispatched.

SHIPPING RATES & TIMES
Shipping costs are calculated at checkout.

Delivery times are estimates only and may vary depending on your location and the carrier.

We reserve the right to cancel the order at any time and issue a full refund if Shipping is incorrectly displayed on the website.

DELIVERY
All orders are shipped via trusted courier services.

For alcohol orders:

You must be 18 years or older
Delivery may require ID and a signature on arrival

We may not be able to deliver to PO Boxes for certain orders.

DELAYS
We are not responsible for delays caused by couriers, weather, or other factors outside our control.

LOST OR DAMAGED ITEMS
If your order arrives damaged or doesn’t arrive, please contact us at beer@hopsandjoey.com.au and we’ll help resolve the issue.

ADDRESS ACCURACY
Please ensure your shipping details are correct at checkout.
We’re not responsible for orders sent to incorrect or incomplete addresses.

QUESTIONS
Email us anytime at beer@hopsandjoey.com.au.

Drink responsibly.