Refund policy

 

RETURNS
We offer returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, in original condition and packaging

  • You must provide proof of purchase

To request a return, email us at beer@hopsandjoey.com.au with your order details.

Returns must be approved before being sent back. Items returned without approval will not be accepted.

DAMAGED OR INCORRECT ITEMS
Please check your order when it arrives.

If your item is damaged, faulty, or incorrect, contact us as soon as possible so we can fix it (replacement, refund, or other solution).

NON-RETURNABLE ITEMS
We do not accept returns for:

  • Perishable goods (including beer and other consumables)

  • Custom or made-to-order items

  • Gift cards

  • Sale items

If you’re unsure, just ask us before purchasing.

EXCHANGES
We don’t offer direct exchanges.
The easiest option is to return your item (if eligible) and place a new order.

REFUNDS
Once we receive and inspect your return, we’ll let you know if your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Please allow up to 10 business days for processing

If you haven’t received your refund after 15 business days, contact us at beer@hopsandjoey.com.au.

AUSTRALIAN CONSUMER LAW
Nothing in this policy limits your rights under the Australian Consumer Law.

You’re entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

QUESTIONS
Email us anytime at beer@hopsandjoey.com.au.

Drink responsibly.