Privacy policy

Last updated: 23 March 2026

Hops & Joey Brewing Co ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, purchase our products, or interact with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Hops & Joey Brewing Co operates this website and online store, which is powered by Shopify.

Contact details:
Email: beer@hopsandjoey.com.au
Location: Kangaroo Valley, NSW, Australia

2. Personal information we collect

We may collect the following types of personal information:

  • Contact details: name, email, phone number, billing/shipping address

  • Order information: purchases, returns, preferences

  • Payment information: processed securely via Shopify and payment providers (we do not store full card details)

  • Account details: login information, preferences

  • Communications: messages, emails, support enquiries

  • Device & usage data: IP address, browser, pages viewed, interactions

  • Marketing data: preferences and interactions with ads or emails

3. How we collect your information

We collect personal information:

  • Directly from you (e.g. when you place an order or contact us)

  • Automatically via cookies and website tracking tools

  • From Shopify and our service providers

  • From marketing and analytics partners

4. How we use your information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Send order updates and service communications

  • Send marketing (where you have consented or where permitted by law)

  • Prevent fraud and ensure security

  • Comply with legal obligations

5. Marketing communications

We may send you marketing emails or messages if you have opted in or if permitted under Australian law.

You can unsubscribe at any time using the link in our emails or by contacting us.

6. Cookies and tracking

We use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember your preferences

  • Analyse traffic and usage

  • Show relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Disclosure of personal information

We may share your information with:

  • Shopify (our ecommerce platform)

  • Payment providers and banks

  • Shipping and fulfilment providers

  • IT, analytics and marketing service providers

  • Legal or regulatory authorities where required

Some of these providers may be located overseas.

8. International data transfers

Your personal information may be stored or processed outside Australia (including by Shopify and its partners). We take reasonable steps to ensure your data is handled securely.

9. Data security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no system is completely secure.

10. Data retention

We keep your information only as long as necessary to:

  • Provide our services

  • Meet legal and tax obligations

  • Resolve disputes

11. Your rights

Under Australian law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion (in certain circumstances)

  • Opt out of marketing communications

To make a request, contact us using the details below.

12. Alcohol and age restrictions

Our products are intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/

14. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact us

If you have any questions or requests regarding your privacy, please contact:

Hops & Joey Brewing Co
beer@hopsandjoey.com.au
Kangaroo Valley, NSW, Australia